Hi Dr. Donath!
I just wanted to thank you for your fine surgical work performed on me on Sept.17th.The entire Quick Lift and results have been more than satisfactory, and I have received numerous compliments on my new face. The most important opinion is of course my own and my husband ‘ s and we are both very pleased.
Prior to committing to surgery I researched and visited several local plastic surgeons and was very disappointed with the manner in which their personnel handled prospective surgery candidates. My experience was much the same at each practice and included a very brief face to face meeting with a staff member (not an R. N. and never the surgeon), being asked what my interests were, and receiving brochures .
After my visit there were no follow-up phone calls or emails. Conversely, at my initial visit to your office I was given a very comprehensive description of the Quick Lift by Ellen Fox, who took her time and answered all of my questions. It was Ellen who allayed any fears I may have had about the surgery and results. She explained every detail from pre-surgery instructions to post-surgery care and final expectations. If I had not been able to see you personally my decision to have the surgery was made because
of Ellen, who also was very helpful with my pre-surgery phone questions. I of course was very glad to talk with you personally about the surgery and expectations at that first visit and you gave me added assurance about my decision to schedule the procedure. I am very grateful to both you and Ellen. I also reiterate my gratitude for the lovely flowers I received the day after surgery.
They were a lovely surprise that cheered me up. I believe the most compelling testimonial from a patient would be their response to t h e question, “knowing the experience would you do this again,” and my answer is definitely ” yes .” And I will definitely send my friends and acquaintances who seek facial enhancements to you. Thanks again for a very pleasant experience and excellent results. (I’m sure I’ll be back soon to get my puffy eyes fixed.)